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Patients Guide

Registration and Billing for OPD

Every patient who wishes to avail of the various services in AUM Hospitals has to get registered. This will give you a permanent UHID number. Registration and billing counters are present on the ground floor. The patient needs to pay for appointments and all other services prior to availing the same.

Appointments

For appointments, please contact us on 0413 2233500, 2235012, 2235013.

Ambulance Services

We have a fully equipped ambulance with ventilator and emergency support and a regular ambulance available for transporting patients to and from the hospital.

Admission

Before Admission

Reservations can be made for ward, privare rooms,twin sharing, operation theatres and daycare procedures.The admissions desk in the main lobby will collect your deposit according to the class of admission and take your booking. We accept only cash or MasterCard and Visa credit/debit cards.

While all efforts will be made to give you a bed of your choice, this may not always be possible. If the bed class or location of your choice is not available at the time of admission, you may give your request to the admissions staff in writing and they will try their best to accommodate your request. We cannot promise a change in bed class or location as this depends strictly on bed availability and clinical condition of the patient.

Only a surgeon/consultant can authorize cancellation or postponement of a surgery on medical grounds. Please contact the admission counter for all issues related to cancellation.

On Admission

Keep some cash for miscellaneous purposes or in case of an emergency. Please safeguard your valuables and mobile phone.

The hospital will not be liable for any loss of money or valuables. Please do not bring video cameras or other recording devices into the hospital.

One 24 hour attendant pass will be issued by the admission desk. The admission desk is not obliged to issue extra visitor or attendant passes. Remember noise levels and visitor borne infections can hinder the recovery of your patient.

Please keep all passes safely and hand over at the time of discharge.

After Admission

The bed charge is calculated on a 24hour basis irrespective of the time of admission.

Interim bill statements will be made available to you on a daily basis once the advance amount you have paid at the time of admission is exhausted.

We request that only one relative be in the room with the patient. During surgery, we provide a single additional pass for a relative.

Please help in keeping the noise levels low.

When the patient is shifted to the critical care unit, relatives have to vacate the room.

Only the billing department processes inpatient payments.

Discharge

Discharge of the patient will be authorised as per the doctor's opinion.

In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a 'Discharge Against Medical Advice' declaration and the hospital will not be held responsible for any change in the patient's condition, thereafter. Discharges are processed round the clock in the hospital.

Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge.

Visiting Hours

Visiting Hours for Patient's Relatives are as follows

Ward

  • Morning : 6: 30 AM - 7 : 30 AM
  • Afternoon : 12 PM - 1 PM
  • Evening : 5 PM - 7 PM

ICU

Only ONE visitor allowed at a time

  • Morning : 6: 30 AM - 7 : 30 AM
  • Evening : 5 : 30 PM - 6: 30 PM

Housekeeping

Consumption of alcohol, cigarettes, chewing gum and tobacco, as well as spitting, is strictly prohibited.

A hygienic environment is essential for your health. Help us maintain our standards.

Keep the toilets clean and dry. Use the dustbins for disposal of any waste.

Housekeeping of In-patient rooms is done thrice a day; in case you need any additional assistance please place the "Housekeeping" tag on your room door.

Giving tips is prohibited.

Clothes and Linen

It is mandatory that patients wear hospital clothes. The hospital provides fresh laundered linen to all patients. All patients are provided with bed and bath linen and we encourage the patient attendants to use the linen which we provide. Please avoid bringing in outside linen, as this may cause infection.

For any additional requirement of linen, you may contact the ward nurse.

Meals

The hospital kitchen is equipped to serve well-balanced meals. Special diets will be served as prescribed by the doctor. All meals are planned and their preparation is supervised by trained and competent dieticians. Our Cafeteria supplies wholesome, nourishing food 24x7.There are Coffee Vending machines in the ground floor.

Facility Management Services

In case of any electrical faults with light switches, A/C, TV, etc., or plumbing items like showers, flushes etc., please inform the nurse on duty for assistance.

Please do not attempt to shift or repair any electrical item. Do not touch the oxygen and suction pump equipment. Do not change the setting of the thermostat knobs. Use of mobile phones is restricted in patient related areas.

Entertainment

A television has been provided in each patient room. In case of any inconvenience, please contact the nurse on duty.

Telephone Connectivity in InPatient Rooms

All outgoing telephone calls (LOCAL/STD/ISD) will be charged in the final bill.

Room options - Inpatient Department

TYPES OF ROOMS

All rooms are air-conditioned,have hot water facility and have a phone connection and television.

The Sri Puruoshothanam- Smt Jegadambal Memorial Ward or the AUM General Ward is situated on the 2nd Floor and comprises of 14 beds and is accredited by CMC,Vellore

We also have the option of providing 4 twin-sharing rooms and 16 single rooms for patients who prefer a more private accomodation during their stay at AUM

We also have 3 Deluxe Suites on the 3rd Floor

OPD Facilities

24x7 facilities

  • Blood Bank
  • Pharmacy
  • X-Ray
  • CT
  • Laboratory
  • Accident & Emergency Unit
  • Dialysis